Returns & Refunds Policy

Last updated: 27 August 2026

We want you to be happy with your Ravvo Surf Co. order. This policy explains how returns, exchanges and refunds work.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery if the item:

• is unworn, unwashed and unused
• is in its original condition
• has any original tags still attached
• is returned with proof of purchase

For approved change-of-mind returns, the customer is responsible for return postage. Original shipping charges are not refundable unless required by law.

If you would like a different size, contact us through the Ravvo contact form and we will let you know whether an exchange is available. If the replacement size is unavailable, we may offer a refund or store credit.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, misprinted, or you receive the wrong product, contact us as soon as possible at the Ravvo contact form with:

• your order number
• a short description of the issue
• clear photos of the item and the problem

We will assess the issue and arrange an appropriate remedy.

Nothing in this policy limits your rights under the Australian Consumer Law. Where those rights apply, you may be entitled to a repair, replacement, refund or other remedy depending on the problem.

Items we may not accept as change-of-mind returns

We may refuse a change-of-mind return where an item:

• has been worn, washed, altered or damaged after delivery
• has visible marks, odours or signs of use
• is not returned in its original condition

These conditions do not remove any rights you may have for faulty or non-compliant goods under the Australian Consumer Law.

How to start a return

Use the Ravvo contact form with your order number and reason for return.

Please do not send a return until we have provided return instructions.

Refund timing

Once an approved return has been received and checked, refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Contact

Questions about returns or refunds can be sent to the Ravvo contact form.