Privacy Policy
Last updated: 27 August 2026
Ravvo Surf Co. respects your privacy. This policy explains the kinds of personal information we may collect, why we collect it, and how it may be handled.
Information we may collect
Depending on how you use our website, we may collect:
- your name
- email address
- phone number
- billing and shipping details
- order and transaction information
- customer-service messages
- device, browser and approximate location information
- website activity and advertising interactions
- cookie and analytics information
Payment card details are generally processed by our payment provider rather than stored directly by us.
Why we collect information
We may use personal information to:
- process and deliver orders
- provide customer support
- communicate about purchases
- detect or prevent fraud and misuse
- improve our website, products and customer experience
- measure website and advertising performance
- send marketing where you have consented or where otherwise permitted
Service providers
We may share necessary information with businesses that help us operate the store, including:
- payment processors
- website and ecommerce providers
- print-on-demand or fulfilment partners
- shipping and delivery companies
- email and customer-service providers
- analytics and advertising platforms
These providers may process information on our behalf to perform their services.
Cookies, analytics and advertising
Our website may use cookies and similar technologies for essential website functions, analytics and advertising.
We may use advertising and analytics tools, including tools provided by Meta and similar platforms, to understand website activity and measure campaign performance.
See our Cookie Policy for more information.
Overseas processing
Some service providers may store or process information outside Australia. The countries involved can vary depending on the provider and its infrastructure.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet-based system can be guaranteed to be completely secure.
Access and correction
You may contact us to request access to, or correction of, personal information we hold about you.
Marketing communications
You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.
Service messages relating to an order may still be sent where necessary.
Privacy questions or complaints
If you have a privacy question or complaint, contact:
Ravvo Surf Co. Email: the Ravvo contact form Website: https://ravvosurf.com
We will review privacy complaints and respond within a reasonable time.
Changes to this policy
We may update this policy when our business practices, providers or legal obligations change. The current version will be published on our website.