Frequently Asked Questions
Where is Ravvo Surf Co. based?
Ravvo Surf Co. is an Australian surf-inspired clothing brand.
How do I know what size to order?
Check the size information shown on each product page. If you are between sizes or need help choosing, contact us through the Ravvo contact form before ordering.
How long will my order take?
Production and delivery times vary by product and destination. The best available estimate is shown during checkout or in your order information.
Will I receive tracking?
Where tracking is available, it will be sent after dispatch.
Can I change my order after placing it?
Contact us as quickly as possible through the Ravvo contact form. Once an order has entered production or dispatch, changes may no longer be possible.
Can I change my shipping address?
Contact us immediately if you entered the wrong address. We cannot guarantee changes after fulfilment has started.
Do you accept returns?
Yes. Please see our Returns & Refunds Policy for the full conditions.
What if my item is faulty or damaged?
Use the Ravvo contact form with your order number and clear photos of the issue. We will assess it and organise an appropriate solution.
Do colours look exactly the same in person?
We try to represent products accurately, but colours can look slightly different depending on lighting and your screen.
How should I wash Ravvo clothing?
Follow the care label attached to the garment. As a general rule, washing gently and avoiding unnecessary high heat can help preserve clothing and prints.